Refund policy
Returns & Refunds
We want you and your little one to love every Tiny Arrivals order. If something isn't right, you can return it within 30 days of delivery.
What can be returned
- Unused items in their original condition and packaging, with tags attached.
- For hygiene and safety reasons, we can't accept returns of opened or used feeding items (bottles, pacifiers, teethers), worn socks or clothing, or opened personal care products, unless they arrived damaged or defective.
How to start a return
- Email hello@tinyarrival.com with your order number and the item(s) you'd like to return.
- We'll reply within 1 business day with return instructions and the return address.
- Please don't send items back without contacting us first. Returns sent without instructions can't be processed.
Return shipping
Return shipping costs are paid by the customer unless the item arrived damaged, defective, or incorrect.
Damaged, defective, or wrong items
If your order arrives damaged or isn't what you ordered, email us within 7 days of delivery with your order number and a photo of the issue. We'll send a replacement or a full refund at no cost to you.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5-10 business days, though your bank may take a few extra days to post them. Original shipping charges are non-refundable unless the return is because of our error.
Exchanges
Need a different size or color? Email us, and the fastest way is usually to return the original item and place a new order.
Questions?
Email hello@tinyarrival.com and we'll be happy to help.